Uber's new CEO issued an apology to Londoners on Monday just days after city officials said they would not renew the company's license.
"While Uber has revolutionized the way people move in cities around the world, it's equally true that we've got things wrong along the way," Dara Khosrowshahi wrote in a letter first published in London newspaper The Evening Standard. "On behalf of everyone at Uber globally, I apologize for the mistakes we've made."
London's transport authority announced Friday that it would not renew Uber's license when it expires at the end of September, saying the company was not "fit and proper" to operate in the city.
Transport for London said it didn't like the company's approach to reporting serious crimes. Also at issue: a controversial piece of software called "Greyball" that prevents officials from monitoring Uber's app. (Uber says it has never used, or considered using, the software for the purposes the London authority cited.)
Uber has said it plans to challenge the decision in court. It also started a petition urging London's mayor to keep Uber in the city. By Monday, more than 750,000 people had signed it.
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